Financial Center Leader: Grow Talent & Elevate Client Experience

Bank of America; Piedmont (AL); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Industry-leading benefits

Job summary

Bank of America is seeking a Financial Center Manager to lead day-to-day operations, drive an outstanding client experience, and foster a strong risk-aware culture. This role acts as a business owner, delivering cohesive performance while developing talent and ensuring effective execution across the center.

The position emphasizes coaching, process discipline, and data-driven decision making in a dynamic retail banking environment.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma or GED

Job description

Bank of America is seeking a Financial Center Manager to lead day-to-day operations, drive an outstanding client experience, and foster a strong risk-aware culture. This role acts as a business owner, delivering cohesive performance while developing talent and ensuring effective execution across the center.

The position emphasizes coaching, process discipline, and data-driven decision making in a dynamic retail banking environment.