Financial Center Director - Client Experience & Growth

Bank of America; Livonia (MI); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Bank of America in the United States seeks a manager to oversee a financial center and its staff, fostering a client-centric culture with strong risk controls. The role emphasizes talent development, operational excellence, and delivering business results through coaching and structured processes.

Qualified candidates bring leadership experience, flexibility for weekends/extended hours, and a commitment to exceptional client service while supporting growth and compliance.

Qualifikationen

• Minimum of one year of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Aufgaben

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Kenntnisse

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Jobbeschreibung

Bank of America in the United States seeks a manager to oversee a financial center and its staff, fostering a client-centric culture with strong risk controls. The role emphasizes talent development, operational excellence, and delivering business results through coaching and structured processes.

Qualified candidates bring leadership experience, flexibility for weekends/extended hours, and a commitment to exceptional client service while supporting growth and compliance.