Field UAS Support Specialist (Onsite/Remote)

Skydio; United States; Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Stock options

Relocation assistance

Health insurance

401K

Job summary

Skydio is seeking a products ambassador to provide onsite and remote technical and logistics support for UAS systems and cloud services. You will travel regionally to CO, UT, WY, and NE, and work with customers to troubleshoot flight operations, optimize configurations, and provide feedback to product teams.

The role requires 3+ years UAS operations experience, strong troubleshooting skills, and the ability to manage multiple concurrent projects while communicating effectively with customers and

Qualifications

• At least 3 years of civilian, law enforcement or military UAS operations and flight experience.
• Experience in military, law enforcement or civilian operational, technical, or customer-facing success or field support roles.
• Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
• Assertive self-starter with great interpersonal and written communication skills.
• Proficient in onsite real time technical troubleshooting, problem-solving and familiar with triage and escalation workflows.
• Strong desire to learn new skills and grow with Skydio.
• Experience with CRMs, Salesforce and Jira is a plus.
• Excellent knowledge of supporting/troubleshooting IoT or enterprise apps using streaming and packet networks and streaming APIs (WebRTC/REST).
• Demonstrated expertise in troubleshooting network-connected devices streaming content over WiFi mesh and carrier networks.
• Ability to multitask and manage multiple projects to resolution; willing to travel regionally 30-50%.

Responsibilities

• Act as the product specialist liaison between Skydio and customers by proactively responding to advanced technical support questions.
• Provide on-site training to customers in maintenance and operation techniques for UAS aircraft and docks.
• Collaborate with Product and Cloud Operations teams to become an expert on Skydio products, processes, and roadmaps.
• Develop field support processes that define and accelerate escalation and debugging workflows.
• Reduce technical escalations by developing effective triage and resolution techniques.
• Troubleshoot UAS Command and Control (C2) and Cloud networking issues using knowledge of Internet protocols and wireless radios.
• Stay current with network trends and align with Skydio's network strategy for Docks and Remote Flight Operations.

Skills

UAS operations

Customer-facing

Troubleshooting

Communication

Travel readiness

Education

FAA Part 107 certification (preferred)

Tools

Salesforce

Jira

WebRTC

REST APIs

Job description

Skydio is seeking a products ambassador to provide onsite and remote technical and logistics support for UAS systems and cloud services. You will travel regionally to CO, UT, WY, and NE, and work with customers to troubleshoot flight operations, optimize configurations, and provide feedback to product teams.

The role requires 3+ years UAS operations experience, strong troubleshooting skills, and the ability to manage multiple concurrent projects while communicating effectively with customers and