UAS Field Support Specialist

Perot Jain; Richmond (VA); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Skydio seeks a products ambassador to support utility and commercial customers with on-site and remote UAS expertise. You will troubleshoot, configure inspections, and optimize drone workflows across substations, transmission corridors, and generation facilities.

You will work both remotely and on customer sites, coordinating with Product, Support, and Engineering to deliver best-in-class service and feedback-driven improvements to the platform.

Qualifications

• At least 3 years of UAS operations, with utility/critical infrastructure inspection experience preferred.
• Experience in operational, technical, customer-facing or field support roles.
• Familiarity with utility inspection use cases and safety protocols.

Responsibilities

• Act as product specialist liaison between Skydio and utility customers, handling advanced technical support questions.
• Stand up and scale drone-in-a-box programs, including Skydio Dock deployments at substations and remote assets.
• Collaborate with product/engineering to reflect field needs in product enhancements.
• Develop escalation and debugging workflows to improve field support processes.
• Provide on-site training and guidance on maintenance and operation techniques for UAS devices.

Skills

UAS operations

Customer-facing support

Remote troubleshooting

Network protocols

CRM systems (Salesforce/Jira)

Tools

Jira

Job description

Skydio seeks a products ambassador to support utility and commercial customers with on-site and remote UAS expertise. You will troubleshoot, configure inspections, and optimize drone workflows across substations, transmission corridors, and generation facilities.

You will work both remotely and on customer sites, coordinating with Product, Support, and Engineering to deliver best-in-class service and feedback-driven improvements to the platform.