Utility Drone Field Technician

Showcify, Inc.; United States; On-site; USD 110,000 - 130,000; Full time

Job summary

Skydio is seeking a highly skilled products ambassador to support utility and government customers with UAS operations, firmware issues, and cloud network troubleshooting. You will work both remotely and on customer sites including substations and generation facilities, providing on-site training and optimizing inspection workflows.

You will collaborate with Product and Cloud Operations teams, resolve escalations, and stay current with networking trends to enhance Skydio Docks and Remote Flight

Qualifications

• At least 3 years of UAS operations and flight experience, with utility, energy, or critical infrastructure inspection experience strongly preferred.
• Experience in operational, technical, customer-facing success, or field support roles, ideally supporting electric or gas utilities, energy providers, or contractors.
• Familiarity with utility inspection use cases such as transmission and distribution line inspection, substation monitoring, storm damage assessment, and vegetation management.
• Ability and willingness to occasionally work flexible hours, including after-hours and weekend support on a rotation or as-needed basis (e.g., during storm response).

Responsibilities

• Act as the product specialist liaison between Skydio and our utility customers, proactively responding to advanced technical support questions from UAS program managers, inspectors, and field crews.
• Help utility customers stand up and scale drone-in-a-box programs, including Skydio Dock deployments at substations and other remote assets, remote and BVLOS operations, and recurring automated inspection missions.
• Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
• Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap, ensuring utility inspection and asset management needs are reflected in product enhancements.
• Develop field support processes that define and accelerate our escalation and debugging workflows.
• Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
• Provide on-site training to customers in maintenance and operation techniques for UAS aircraft and docks, with attention to the safety practices and site access requirements of utility environments.
• Proactively partner with internal support leaders and cross-functional Engineering and Product teams to build support processes that improve the customer experience.
• Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of Internet protocols, cellular modems, and wireless point-to-point radios across enterprise, IoT, and utility OT/IT network environments to help customers get the most value from their UAS fleet.
• Stay current with network product and industry trends, working with product, engineering, and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.

Skills

UAS operations

Field support

Customer-facing

Troubleshooting

Communication

Tools

Salesforce

Jira

WebRTC

REST

Job description

Skydio is seeking a highly skilled products ambassador to support utility and government customers with UAS operations, firmware issues, and cloud network troubleshooting. You will work both remotely and on customer sites including substations and generation facilities, providing on-site training and optimizing inspection workflows.

You will collaborate with Product and Cloud Operations teams, resolve escalations, and stay current with networking trends to enhance Skydio Docks and Remote Flight