UAS Field Support Specialist

Speedrun Talent Network; Richmond (VA); Híbrido; USD 110 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options

Relocation assistance

Health insurance

Paid vacation and sick leave

401K

Resumo da oferta

Skydio seeks a seasoned product ambassador to support utility customers with UAS operations, installation of Skydio Docks, and remote/onsite troubleshooting. You will work with product and cloud teams to translate field feedback into actionable improvements.

The role emphasizes strong problem solving, customer relations, and the ability to travel regionally to support substations and remote assets. FAA Part 107 encouraged/required for some roles, with safety compliance a priority.

Qualificações

• 3+ years of UAS operations experience, with utility/critical infrastructure exposure preferred.
• Proven experience in customer-facing technical support or field support roles.
• Familiarity with transmission/substation inspection and utility safety practices.

Responsabilidades

• Act as liaison between Skydio and utility customers, handling advanced technical questions.
• Stand up and scale drone-in-a-box programs, including Dock deployments at substations.
• Provide on-site training on maintenance and operation of UAS and docks.
• Collaborate with Product and Cloud Ops to reflect customer needs in roadmaps.
• Develop field support processes and improve escalation workflows.
• Troubleshoot UAS C2 and Cloud networking issues across enterprise networks.

Conhecimentos

UAS operations

Customer-facing success

Technical troubleshooting

CRM systems

Network & cloud familiarity

Field support

Interpersonal communication

Ferramentas

Salesforce

Jira

Descrição da oferta de emprego

Skydio seeks a seasoned product ambassador to support utility customers with UAS operations, installation of Skydio Docks, and remote/onsite troubleshooting. You will work with product and cloud teams to translate field feedback into actionable improvements.

The role emphasizes strong problem solving, customer relations, and the ability to travel regionally to support substations and remote assets. FAA Part 107 encouraged/required for some roles, with safety compliance a priority.