Field Service Technician I — On-Site Support Pro

Canon Virginia, Inc; Irving (TX); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Swag and Canon welcome kit

Résumé du poste

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver exceptional service and elevate efficiency while maintaining Canon-supported products at customer sites. You will report on product failures, conduct on-site maintenance, and ensure accurate field documentation.

The role emphasizes customer communication, travel to client locations, and adherence to company policies, with opportunities for transportation allowance and competitive hourly pay.

Qualifications

• Hold a High School diploma or equivalent experience.
• Basic understanding of internet environments.
• Willingness and ability to travel (valid driver's license).
• Security and/or other clearances required by customers.
• Able to lift 50 pounds and be active >50% of the time.

Responsabilités

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Formation

High School diploma or equivalent

Description du poste

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver exceptional service and elevate efficiency while maintaining Canon-supported products at customer sites. You will report on product failures, conduct on-site maintenance, and ensure accurate field documentation.

The role emphasizes customer communication, travel to client locations, and adherence to company policies, with opportunities for transportation allowance and competitive hourly pay.