Field Service Technician: Appliance & Electronics Repair

LG Electronics USA; Farmers Branch (TX); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost employee premiums for medical,

401(k) Retirement Savings Plan with **

Paid Time Off

Performance-based Short-Term Incentiv*

Mental health resources

Parental leave

Group Life and Disability Insurance

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to join the North Dallas, TX metro area team, covering Frisco, Plano, McKinney and Allen. You will travel to customers' homes to service LG appliances, diagnose and repair major appliances, TVs and A/C units, manage parts and complete related admin tasks with professionalism.

As the face of LG, you will represent the company with high standards, meet or exceed customer service metrics, and ensure a quality experience for every visit.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Use of diagnostic tools

Tools

Diagnostic test equipment

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) to join the North Dallas, TX metro area team, covering Frisco, Plano, McKinney and Allen. You will travel to customers' homes to service LG appliances, diagnose and repair major appliances, TVs and A/C units, manage parts and complete related admin tasks with professionalism.

As the face of LG, you will represent the company with high standards, meet or exceed customer service metrics, and ensure a quality experience for every visit.