Field Service Technician - Home Appliances & TVs

LG Electronics USA; Farmers Branch (TX); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost health premiums for you and/or

401(k) retirement plan with company-m

Generous paid time off

Short-term incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the North Dallas, TX metro area. You will travel to Anna, McKinney, Prosper, Melissa, and surrounding areas to diagnose and repair LG home appliances, TVs and A/C units while delivering excellent customer service.

The role demands at least 1 year in a technical role, aptitude with diagnostic tools, a valid driver’s license, and EPA certification eligibility.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Field service experience

Customer service

Tools

Diagnostic tools

Personal protective equipment (PPE)

Job description

LG Electronics USA is seeking a Field Service Technician (DMST) to join our Customer Service team in the North Dallas, TX metro area. You will travel to Anna, McKinney, Prosper, Melissa, and surrounding areas to diagnose and repair LG home appliances, TVs and A/C units while delivering excellent customer service.

The role demands at least 1 year in a technical role, aptitude with diagnostic tools, a valid driver’s license, and EPA certification eligibility.