Field Service Technician - Home Appliances (Dallas Area)

LG Electronics; Texas; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost medical coverage

401(k) with match

Paid time off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics, Inc. in the Dallas area seeks a Field Service Technician (DMST) to join our Customer Service team. You will travel to customer homes to diagnose and service LG appliances, TVs, and A/C units, with emphasis on safety and quality.

You will carry out diagnostics, perform repairs, document findings, and ensure an excellent customer experience. A valid driver’s license and EPA certification are required or obtainable, with the ability to lift up to 50 pounds.

Qualifications

• Minimum 1 year in a technical role, appliance repair preferred.
• Experience repairing major appliances and using diagnostic tools.
• Valid driver’s license and EPA certification or ability to obtain.

Responsibilities

• Travel to customers’ locations to perform maintenance and repair.
• Diagnose problems, document findings, and decide on repair or parts replacement.
• Handle paperwork and data entry after each job and pre-screen next-day calls.
• Meet or exceed metrics for customer satisfaction and efficiency.

Skills

Technical troubleshooting

Appliance repair

Driver's license

EPA Certification

Job description

LG Electronics, Inc. in the Dallas area seeks a Field Service Technician (DMST) to join our Customer Service team. You will travel to customer homes to diagnose and service LG appliances, TVs, and A/C units, with emphasis on safety and quality.

You will carry out diagnostics, perform repairs, document findings, and ensure an excellent customer experience. A valid driver’s license and EPA certification are required or obtainable, with the ability to lift up to 50 pounds.