Field Service Tech - Appliances & Electronics (Home Visits)

LG Electronics North America; New Mexico; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Parental leave

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to join our Customer Service team in the Albuquerque, NM metro area. You will travel to customer sites to diagnose, repair and service LG appliances, TVs, and A/C units, while ensuring top product performance and exceptional customer experience.

The role requires a valid driver’s license, strong troubleshooting skills, and the ability to work in home environments.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical repair

Electrical diagnostics

Tools & diagnostic equipment

Driver's license

Education

EPA Certification

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) to join our Customer Service team in the Albuquerque, NM metro area. You will travel to customer sites to diagnose, repair and service LG appliances, TVs, and A/C units, while ensuring top product performance and exceptional customer experience.

The role requires a valid driver’s license, strong troubleshooting skills, and the ability to work in home environments.