Appliance Repair Field Service Technician - North Dallas

LG Electronics Customer Service (LGEAI); Texas; Hybrid; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost medical/dental/vision benefits

401(k) with employer match

Generous PTO and holidays

Short-Term Incentives

Mental health resources

Parental leave and family support

Life and disability insurance

Job summary

LG Electronics Customer Service (LGEAI) is seeking a Field Service Technician (Appliance Repair) to service customers across Anna, McKinney, Prosper, Melissa, and surrounding areas in the North Dallas region. You will diagnose and repair major appliances, TVs, and A/C units, manage inventory, and complete daily administrative tasks while representing LG with professionalism.

You will travel to customer sites, use PPE and diagnostic tools, and strive to meet performance metrics including customer

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

EPA Certification

Driver's license

Tools

Diagnostic tools

Job description

LG Electronics Customer Service (LGEAI) is seeking a Field Service Technician (Appliance Repair) to service customers across Anna, McKinney, Prosper, Melissa, and surrounding areas in the North Dallas region. You will diagnose and repair major appliances, TVs, and A/C units, manage inventory, and complete daily administrative tasks while representing LG with professionalism.

You will travel to customer sites, use PPE and diagnostic tools, and strive to meet performance metrics including customer