Appliance Repair Field Technician – Dallas Area

lgelectronics; Texas; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost medical, dental, vision & Rx

401(k) with employer match

Generous PTO & holidays

Short-term incentives

Mental health resources

Parental leave support

Life and Disability insurance

Job summary

LG Electronics in North Dallas, TX seeks a Field Service Technician to service LG appliances and electronics at customers' homes. You will travel within Frisco, Plano, McKinney and Allen areas to diagnose, repair and maintain equipment, ensuring high customer satisfaction.

Responsibilities include diagnosing problems, performing repairs, documenting findings, and meeting performance metrics while representing LG with professionalism.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of PPE, vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess extent, document findings, and decide to repair or replace parts.
• Process paperwork and data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at the customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Field service experience

Troubleshooting skills

Education

EPA Certification

Tools

Diagnostic tools

Hand tools & diagnostics

Job description

LG Electronics in North Dallas, TX seeks a Field Service Technician to service LG appliances and electronics at customers' homes. You will travel within Frisco, Plano, McKinney and Allen areas to diagnose, repair and maintain equipment, ensuring high customer satisfaction.

Responsibilities include diagnosing problems, performing repairs, documenting findings, and meeting performance metrics while representing LG with professionalism.