Field Service Technician: Appliances & Electronics Repair

LG Electronics North America; Texas; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost health premiums

401(k) matching

Paid time off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Employee assistance

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to cover the North Dallas, TX area. You will service LG appliances and electronics in customers' homes, traveling to Anna, McKinney, Prosper, Melissa, and surrounding areas while maintaining high standards of workmanship and safety.

The role requires technical aptitude, a valid driver's license, EPA certification, and the ability to lift up to 50 pounds. Expect a dynamic team environment with competitive pay and benefits.

Qualifications

• Minimum 1 year experience in a technical role (appliance repair preferred).
• Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

EPA certification

Driver's license

Troubleshooting

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) to cover the North Dallas, TX area. You will service LG appliances and electronics in customers' homes, traveling to Anna, McKinney, Prosper, Melissa, and surrounding areas while maintaining high standards of workmanship and safety.

The role requires technical aptitude, a valid driver's license, EPA certification, and the ability to lift up to 50 pounds. Expect a dynamic team environment with competitive pay and benefits.