Field Service Technician: Appliance Repair (Plano Area)

LG Electronics; Plano (TX); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Short-term incentives

Employee assistance

Job summary

LG Electronics in Plano, TX is seeking a Field Service Technician (Appliance Repair) to diagnose and repair major home appliances at customer homes. You will travel within the Frisco, Plano, McKinney and Allen metro areas, using diagnostic tools and PPE to ensure top performance.

The role emphasizes safety, accuracy, and customer satisfaction, with competitive hourly pay and robust benefits.

Qualifications

• Minimum 1 year experience in a technical role (appliance repair preferred).
• Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Diagnostic skills

Appliance repair experience

Education

EPA Certification

Tools

Diagnostic test equipment

Job description

LG Electronics in Plano, TX is seeking a Field Service Technician (Appliance Repair) to diagnose and repair major home appliances at customer homes. You will travel within the Frisco, Plano, McKinney and Allen metro areas, using diagnostic tools and PPE to ensure top performance.

The role emphasizes safety, accuracy, and customer satisfaction, with competitive hourly pay and robust benefits.