Field Service Technician – Appliances Repair & Home Tech (Travel)

LG Electronics North America; Texas; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Medical premiums for you and dependets

401(k) with employer matching

Paid time off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics North America is seeking a Field Service Technician (DMST) to service LG appliances in the North Dallas area. The role involves traveling to Frisco, Plano, McKinney and Allen, TX to diagnose, repair and service major home appliances and TVs.

As part of the team, you will manage parts, complete documentation, and uphold safety standards while delivering excellent customer experiences and meeting performance targets.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of PPE, vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical experience

Appliance repair

Tools & diagnostics

Troubleshooting

Driver’s license

EPA certification readiness

Physical stamina

Tools

Diagnostic tools

Job description

LG Electronics North America is seeking a Field Service Technician (DMST) to service LG appliances in the North Dallas area. The role involves traveling to Frisco, Plano, McKinney and Allen, TX to diagnose, repair and service major home appliances and TVs.

As part of the team, you will manage parts, complete documentation, and uphold safety standards while delivering excellent customer experiences and meeting performance targets.