Field Service Technician – Appliance Repair (Dallas Area)

LG Electronics; Texas; On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

No-cost health benefits

401(k) with company match

Paid time off

Performance incentives

Mental health resources

Parental leave

Life and disability insurance

Job summary

LG Electronics, Inc. is seeking a Field Service Technician to join our Customer Service team in the North Dallas, TX metro area. You will travel to Frisco, Plano, McKinney and Allen, TX to service LG products in customers' homes and deliver an exceptional experience.

The role requires diagnosing and repairing major appliances, TVs, and A/C units, with a focus on safety, documentation, and meeting performance metrics. A valid driver's license and EPA certification are required.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Appliance repair

Troubleshooting

Driver's license

EPA Certification

Diagnostic tools

Tools

Diagnostic tools

Job description

LG Electronics, Inc. is seeking a Field Service Technician to join our Customer Service team in the North Dallas, TX metro area. You will travel to Frisco, Plano, McKinney and Allen, TX to service LG products in customers' homes and deliver an exceptional experience.

The role requires diagnosing and repairing major appliances, TVs, and A/C units, with a focus on safety, documentation, and meeting performance metrics. A valid driver's license and EPA certification are required.