Field Service Engineer – Medical Dispensing Systems Travel

Becton Dickinson; San Diego (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

Becton, Dickinson and Company is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

The field-based position requires daily travel within the territory, with up to 25% overnight travel.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience.
• Medical or electromechanical device repair experience required.
• Valid driver’s license and willingness to travel.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalatte to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC.

Skills

Field service

Technical support

Troubleshooting

Hardware repair

Software support

Education

Associate degree

Tools

CAC access

Job description

Becton, Dickinson and Company is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD and DHA facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

The field-based position requires daily travel within the territory, with up to 25% overnight travel.