Field Service Engineer II — Second Shift (Remote-Friendly)

Intuitive; City of Rochester (NY); Remote; USD 77,000 - 85,000; Full time

Job summary

Intuitive Surgical, a global leader in robotic-assisted surgery, is seeking a Field Service Engineer 2 to install, service, and support our products in their designated area. You will work closely with customers to resolve issues, perform preventative maintenance, and ensure compliance with HIPAA and OR protocols.

The role requires travel up to 75%, strong communication, and a collaborative mindset. Join a team focused on innovation, precision, and patient outcomes.

Qualifications

• Ability to work effectively as part of a team with colleagues and stakeholders.
• Strong problem-solving and troubleshooting skills for electro-mechanical systems.
• Excellent time management and multi-tasking while maintaining accuracy.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products in designated area.
• Meet and exceed service agreements and warranty obligations.
• Provide technical support to end-users and hospitals; deliver training as needed.

Skills

Teamwork

Problem-solving

Time management

Travel up to 75%

Ad hoc tasks

Residency near territory

Flex shift

Customer focus

Education

Associate’s degree or equivalent

Job description

Intuitive Surgical, a global leader in robotic-assisted surgery, is seeking a Field Service Engineer 2 to install, service, and support our products in their designated area. You will work closely with customers to resolve issues, perform preventative maintenance, and ensure compliance with HIPAA and OR protocols.

The role requires travel up to 75%, strong communication, and a collaborative mindset. Join a team focused on innovation, precision, and patient outcomes.