Field Service Engineer II — 2nd Shift (Remote)

Intuitive Surgical, Inc.; City of Rochester (NY); Remote; USD 51,000 - 76,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products within a designated area. You will ensure service agreements and warranty obligations are met and consistently exceed customer expectations.

The role requires electro-mechanical expertise, strong customer service, and the ability to travel up to 75%. You will document activities, provide training, and collaborate with Sales and Genesis teams to drive reliability and

Qualifications

• Associate degree or equivalent technical training.
• Experience diagnosing electro-mechanical systems.
• Willingness to travel up to 75%.

Responsibilities

• Install, support, troubleshoot, repair and maintain Intuitive products in the field.
• Provide technical support to end-users and colleagues.
• Complete administrative tasks and report activities.
• Coordinate delivery and installation of systems.
• Train customers and hospital staff.

Skills

Teamwork

Troubleshooting

Time management

Travel up to 75%

Ad hoc tasks

Residence near territory

Flex shift

Communication skills

Problem solving

Education

Associate's degree

Job description

Intuitive Surgical, Inc. is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products within a designated area. You will ensure service agreements and warranty obligations are met and consistently exceed customer expectations.

The role requires electro-mechanical expertise, strong customer service, and the ability to travel up to 75%. You will document activities, provide training, and collaborate with Sales and Genesis teams to drive reliability and