Remote Field Service Engineer II

Intuitive; South Carolina; Hybrid; USD 78,000 - 94,000; Full time

Job summary

Intuitive Surgical is seeking a Field Service Engineer 2 to join our team. You will install, support, diagnose, repair, and maintain complex electro-mechanical systems across your designated region, with a focus on meeting service agreements and warranty obligations while exceeding customer expectations.

You will collaborate with customers and internal teams, travel as required, participate in training, and uphold HIPAA and OR protocols.

Qualifications

• Work effectively as part of a team with colleagues, customers and stakeholders.
• Identify, analyze, and resolve technical issues quickly with strong problem-solving.
• Strong time management to handle multiple tasks and meet deadlines.
• Willingness to travel up to 75% and comply with travel/expense policy.
• Residence within ~30 miles of the designated area or required location.
• Flex shift availability as required by management.
• Demonstrate integrity, energy, and proactive attitude.

Responsibilities

• Understand and comply with all department and company policies.
• Provide management with a quarterly review and assessment of your assigned area of responsibility.
• Proficiency in documenting service activities, maintaining records, and providing reports to stakeholders.
• Complete all administrative tasks in the required time frame.
• Provide technical support to end-users and Intuitive employees.
• Conduct training sessions at Intuitive facilities, training centers, and hospitals.
• Perform preventive maintenance, software updates, system recalls, field actions, and upgrades.
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Adhere to OR protocol and HIPAA standards.
• Complete required training and participate in continuous improvement projects.

Skills

Teamwork

Troubleshooting

Time management

Willingness to travel up to 75%

Flexible shift availability

Communication skills

Education

Associate’s degree or equivalent training

Job description

Intuitive Surgical is seeking a Field Service Engineer 2 to join our team. You will install, support, diagnose, repair, and maintain complex electro-mechanical systems across your designated region, with a focus on meeting service agreements and warranty obligations while exceeding customer expectations.

You will collaborate with customers and internal teams, travel as required, participate in training, and uphold HIPAA and OR protocols.