Remote-Ready Field Service Engineer II

Intuitive; St. Louis (MO); Remote; USD 51,000 - 76,000; Full time

Job summary

Intuitive Surgical seeks a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain products within the designated area. You will ensure service agreements and warranties are met, deliver exceptional customer service, and collaborate with hospitals and facilities.

Responsibilities include documentation, training, maintenance tasks, and coordinating installations. Requires travel up to 70%, strong teamwork, and adherence to HIPAA and OR protocols.

Qualifications

• Ability to work effectively in a team with colleagues, customers and stakeholders.
• Strong problem-solving and troubleshooting skills.
• Good time management to handle multiple tasks and deadlines.
• Willingness to travel up to 70% as required by the role.
• Flexibility to work ad hoc tasks and shift types as needed.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products within your territory.
• Document service activities and provide reports to stakeholders.
• Provide technical support to end-users and Intuitive employees.
• Conduct training sessions at facilities, training centers, and hospitals.
• Coordinate delivery and installation of systems and hardware.
• Maintain tools and company assets and assist other teams as needed.

Skills

Teamwork

Troubleshooting

Time management

Travel 70%

Shift flexibility

HIPAA compliance

OR protocol

Documentation

Education

Associate degree

Job description

Intuitive Surgical seeks a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain products within the designated area. You will ensure service agreements and warranties are met, deliver exceptional customer service, and collaborate with hospitals and facilities.

Responsibilities include documentation, training, maintenance tasks, and coordinating installations. Requires travel up to 70%, strong teamwork, and adherence to HIPAA and OR protocols.