Field Service Engineer II - Remote/Hybrid (Medical Robotics)

Intuitive; Indianapolis (IN); Hybrid; USD 51,000 - 76,000; Full time

Job summary

Intuitive Surgical is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain products within designated areas. You will ensure service agreements and warranties are met while delivering exceptional customer service and technical expertise.

Responsibilities include system inspections, software updates, training sessions, and coordination of deliveries and installations. Strong communication and the ability to travel up to 70% are essential for success.

Qualifications

• Demonstrated ability to work effectively as part of a team
• Proven problem-solving skills for technical issues
• Strong communication and customer service skills

Responsibilities

• Understand and comply with all department and company policies
• Provide quarterly reviews of your area
• Document service activities and maintain records
• Perform system inspections, preventive maintenance, software updates
• Troubleshoot, diagnose, and repair Intuitive products
• Coordinate delivery and installation of systems and hardware
• Ensure compliance with HIPAA and OR protocols
• Complete administrative duties including parts inventory and expense reports
• Maintain company assets and provide training to customers
• Support sales and other teams with field activities

Skills

Team collaboration

Technical troubleshooting

Customer service

Travel up to 70%

Communication skills

Education

Associate’s degree in related field

Job description

Intuitive Surgical is seeking a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain products within designated areas. You will ensure service agreements and warranties are met while delivering exceptional customer service and technical expertise.

Responsibilities include system inspections, software updates, training sessions, and coordination of deliveries and installations. Strong communication and the ability to travel up to 70% are essential for success.