Field PC Support Technician – On‑Site & Travel

Worldwide TechServices LLC; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services leader in Massachusetts is seeking a Dynamic PC Support technician to provide customer support and perform troubleshooting for desktops and laptops. The ideal candidate will have technical school certification with 0-2 years of experience and a strong customer service background. Responsibilities include meeting service level agreements and managing client equipment efficiently.

Qualifications

• 0-2 years of relevant experience in technical support.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.

Skills

Technical communication

Client interaction

Heavy lifting (up to 50 lbs)

Education

Technical school certification

Tools

Basic repair tool kit

Job description

A technology services leader in Massachusetts is seeking a Dynamic PC Support technician to provide customer support and perform troubleshooting for desktops and laptops. The ideal candidate will have technical school certification with 0-2 years of experience and a strong customer service background. Responsibilities include meeting service level agreements and managing client equipment efficiently.