Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; City of Watertown (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology services leader in New York is seeking a Dynamic PC Support technician to provide customer support for technical issues, perform troubleshooting for desktops and laptops, and ensure timely service delivery. The ideal candidate will have technical school certification and 0-2 years of relevant experience, along with strong communication skills. This role may require driving to client locations and includes administrative tasks related to service calls.

Qualifications

• 0-2 years of relevant experience in technical support.
• Previous customer service experience is a plus.
• Valid Driver’s License with reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Complete real-time reporting of all calls.
• Follow established policies for service delivery.

Skills

Technical communication

Driving client locations

Ability to lift 50 lbs

Basic repair toolkit ownership

Education

Technical school certification

Tools

Relevant software and hardware knowledge

Job description

A global technology services leader in New York is seeking a Dynamic PC Support technician to provide customer support for technical issues, perform troubleshooting for desktops and laptops, and ensure timely service delivery. The ideal candidate will have technical school certification and 0-2 years of relevant experience, along with strong communication skills. This role may require driving to client locations and includes administrative tasks related to service calls.