Field PC Support Technician – Travel-Ready Client Help

Worldwide TechServices; Midland (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

A global technology services leader in Texas is seeking a Dynamic PC Support professional to perform troubleshooting and client support tasks on desktops and laptops. The ideal candidate will have a technical school certification and some relevant experience. Responsibilities include providing customer support, managing service calls, and adhering to safety policies. The position may require travel to client locations and handling various computer equipment. Competitive incentives are offered for closed service calls.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within established service level agreements.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs

Owning a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services leader in Texas is seeking a Dynamic PC Support professional to perform troubleshooting and client support tasks on desktops and laptops. The ideal candidate will have a technical school certification and some relevant experience. Responsibilities include providing customer support, managing service calls, and adhering to safety policies. The position may require travel to client locations and handling various computer equipment. Competitive incentives are offered for closed service calls.