Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Fletcher (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Dynamic PC Support specialist to deliver timely customer support for various client equipment. You will troubleshoot technical issues, manage service calls, and ensure customer satisfaction according to guidelines. Candidates should have a technical certification and relevant experience, with skills in communication and client interaction. This role may require travel and the ability to lift computer equipment. Join a dynamic team dedicated to excellence in technology services.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A global technology service provider is seeking a Dynamic PC Support specialist to deliver timely customer support for various client equipment. You will troubleshoot technical issues, manage service calls, and ensure customer satisfaction according to guidelines. Candidates should have a technical certification and relevant experience, with skills in communication and client interaction. This role may require travel and the ability to lift computer equipment. Join a dynamic team dedicated to excellence in technology services.