Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Village of Elmsford (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support technician in New York. The role involves troubleshooting client desktops and laptops, providing customer support, and ensuring timely service delivery. Candidates should have a technical school certification or equivalent, ideally with customer service experience. Relevant software knowledge and the ability to drive long distances are also required. This is an on-site position offering opportunities for technical growth and client interaction.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services provider is seeking a Dynamic PC Support technician in New York. The role involves troubleshooting client desktops and laptops, providing customer support, and ensuring timely service delivery. Candidates should have a technical school certification or equivalent, ideally with customer service experience. Relevant software knowledge and the ability to drive long distances are also required. This is an on-site position offering opportunities for technical growth and client interaction.