Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support professional to provide customer support for client products, performing technical troubleshooting for desktops and laptops. The ideal candidate will have technical school certification and up to 2 years of relevant experience. Responsibilities include managing service calls, ensuring customer service satisfaction, and adhering to safety policies. This position requires travel to client locations and involves lifting computer equipment up to 50 lbs.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Deliver all service calls within established service level agreements.
• Meet customer service satisfaction criteria.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move computer equipment up to 50 lbs

Own basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology services leader is seeking a Dynamic PC Support professional to provide customer support for client products, performing technical troubleshooting for desktops and laptops. The ideal candidate will have technical school certification and up to 2 years of relevant experience. Responsibilities include managing service calls, ensuring customer service satisfaction, and adhering to safety policies. This position requires travel to client locations and involves lifting computer equipment up to 50 lbs.