Field PC Support Technician – On-Site IT Repair

Worldwide TechServices; Rochester (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology service provider in Rochester, MN is seeking a Dynamic PC Support technician to deliver customer support for various client products, including desktops and laptops. The role involves troubleshooting, maintaining required certifications, and ensuring customer satisfaction through timely and efficient service. Ideal candidates will possess technical school certification and relevant experience, along with a valid driver's license. The position may require travel to client locations and occasionally lifting equipment.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology service provider in Rochester, MN is seeking a Dynamic PC Support technician to deliver customer support for various client products, including desktops and laptops. The role involves troubleshooting, maintaining required certifications, and ensuring customer satisfaction through timely and efficient service. Ideal candidates will possess technical school certification and relevant experience, along with a valid driver's license. The position may require travel to client locations and occasionally lifting equipment.