Field PC Support Tech — On-Site Repairs & Help

Worldwide TechServices; New Castle (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Additional incentive for each call closed

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to provide customer support and perform troubleshooting for client products. The role involves managing service calls and ensuring customer satisfaction with timely responses.

The ideal candidate will have technical school certification or equivalent and 0-2 years of relevant experience. Responsibilities include reporting and managing equipment effectively while maintaining OEM certifications.

Qualifications

• Typically requires 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Complete all administrative tasks associated with each call.
• Report all activity in an accurate and timely manner.

Skills

Communication regarding technical issues

Driving to client locations

Lifting and moving computer equipment

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to provide customer support and perform troubleshooting for client products. The role involves managing service calls and ensuring customer satisfaction with timely responses.

The ideal candidate will have technical school certification or equivalent and 0-2 years of relevant experience. Responsibilities include reporting and managing equipment effectively while maintaining OEM certifications.