Field PC Support Tech — On-Site Repairs & Help

Worldwide TechServices; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional in Nashville, Tennessee. The role involves troubleshooting desktops and laptops, providing customer support, and ensuring the satisfaction of service level agreements. Candidates typically require a technical school certification and up to 2 years of experience, alongside skills in customer communication and technical issue resolution. The position emphasizes a commitment to safety and asset management, offering opportunities for growth within a reputable technology service company.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional in Nashville, Tennessee. The role involves troubleshooting desktops and laptops, providing customer support, and ensuring the satisfaction of service level agreements. Candidates typically require a technical school certification and up to 2 years of experience, alongside skills in customer communication and technical issue resolution. The position emphasizes a commitment to safety and asset management, offering opportunities for growth within a reputable technology service company.