Field PC Support Technician - On-Site & Travel Ready

Worldwide TechServices LLC; Alexandria (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Worldwide TechServices LLC located in Alexandria, Virginia is seeking a Dynamic PC Support technician to perform various repair tasks related to client products. This position entails troubleshooting desktops and laptops, providing excellent customer support, and ensuring compliance with service agreements.

The ideal candidate should have a technical school certification or equivalent, along with 0-2 years of experience. Skills in customer service and technical communication are essential. Driving to client locations and a basic repair tool kit are also required.

Qualifications

• 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Deliver all service calls within SLA.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks for calls.
• Report all activity accurately and timely.

Skills

Customer service

Technical communication

Basic repair skills

Driving

Ability to lift 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Worldwide TechServices LLC located in Alexandria, Virginia is seeking a Dynamic PC Support technician to perform various repair tasks related to client products. This position entails troubleshooting desktops and laptops, providing excellent customer support, and ensuring compliance with service agreements.

The ideal candidate should have a technical school certification or equivalent, along with 0-2 years of experience. Skills in customer service and technical communication are essential. Driving to client locations and a basic repair tool kit are also required.