Field PC Support Technician — On‑Site Desktop Repair

Worldwide TechServices; California City (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to repair and troubleshoot desktops and laptops for its clients. The role involves executing basic to moderately complex tech tasks and may support desk side applications and infrastructure while interacting directly with customers to resolve issues quickly and accurately.

The position requires strong communication skills, the ability to travel to client sites, and a commitment to safety and quality as part of delivering reliable

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Ability to communicate technical issues with clients and drive to client locations.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical troubleshooting

Customer service

Client communication

Driving to client sites

Manual handling 50 lbs

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to repair and troubleshoot desktops and laptops for its clients. The role involves executing basic to moderately complex tech tasks and may support desk side applications and infrastructure while interacting directly with customers to resolve issues quickly and accurately.

The position requires strong communication skills, the ability to travel to client sites, and a commitment to safety and quality as part of delivering reliable