Field Operations Manager: Tech Recruiting & Training

Terminix; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Career growth

Job summary

Terminix in Scottsdale, AZ is seeking a Talent Acquisition Leader to oversee technician recruiting, coaching, and development. You will drive staffing, evaluate performance, respond to customer concerns, and ensure service quality to maximize retention.

Travel up to 100% of the time within assigned territory. This role supports the Rentokil family ethos by leading safety standards, branch scheduling, and inventory controls while building a culture of growth.

Qualifications

• Strong problem-solving abilities to identify practical staffing solutions.
• Proven ability to lead and motivate teams.
• Good math aptitude for staffing and calculations.
• Excellent verbal and written communication skills.
• Ability to build rapport with customers and employees.

Responsibilities

• Oversee technician recruiting, hiring, training, and accountability cadence.
• Review and evaluate technician performance via ride-alongs and audits.
• Respond diligently to customer concerns and ensure service quality.
• Maintain staffing levels and cover gaps as needed.
• Manage branch scheduling and safety/regulatory compliance.
• Monitor inventory and safety standards.
• Travel up to 100% within territory.

Skills

Problem solving

Leadership

Math aptitude

Communication skills

Rapport building

Education

High school diploma or GED

Valid driver’s license

Licenses/certifications as required

Job description

Terminix in Scottsdale, AZ is seeking a Talent Acquisition Leader to oversee technician recruiting, coaching, and development. You will drive staffing, evaluate performance, respond to customer concerns, and ensure service quality to maximize retention.

Travel up to 100% of the time within assigned territory. This role supports the Rentokil family ethos by leading safety standards, branch scheduling, and inventory controls while building a culture of growth.