Field Service Manager: Technician Development & Ops

Rentokil North America; Pensacola (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-m"

Vacation days & sick days

Company-paid holidays & floatingholid"

Job summary

Rentokil North America is seeking a recruiting and team-development leader to oversee technician hiring, training, coaching, and accountability. You will work to maximize technician success, retention, and overall service quality across residential and commercial pest services.

The role emphasizes staffing, performance reviews, and customer experience, with travel within assigned territories as needed. A high school diploma and valid driver's license are required.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leadership

Mathematical aptitude

Communication skills

Rapport building

Education

High school diploma or GED

Driver's license

Licenses/certificates as required by regulations

Job description

Rentokil North America is seeking a recruiting and team-development leader to oversee technician hiring, training, coaching, and accountability. You will work to maximize technician success, retention, and overall service quality across residential and commercial pest services.

The role emphasizes staffing, performance reviews, and customer experience, with travel within assigned territories as needed. A high school diploma and valid driver's license are required.