Field Service Manager, Pest Control Operations

Terminix; Florida; On-site; USD 65,000 - 90,000; Full time

Job summary

Terminix, part of the Rentokil family, seeks a Staffing Manager to oversee technician recruiting, onboarding, coaching, and ongoing development to maximize technician success and customer retention. You will manage staffing for residential and commercial pest, termite, and related services, review performance, ensure safety and regulatory compliance, and fill scheduling gaps as needed.

Travel up to 100% within assigned territory; you’ll lead a team, drive service quality, and partner with

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leading others

Math skills

Communication skills

Building rapport

Education

High school diploma or GED

Job description

Terminix, part of the Rentokil family, seeks a Staffing Manager to oversee technician recruiting, onboarding, coaching, and ongoing development to maximize technician success and customer retention. You will manage staffing for residential and commercial pest, termite, and related services, review performance, ensure safety and regulatory compliance, and fill scheduling gaps as needed.

Travel up to 100% within assigned territory; you’ll lead a team, drive service quality, and partner with