Field Operations Customer Service Manager

Compass Group, North America; Gainesville (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Legal Services

Commuter Benefits

Job summary

Canteen is seeking a Customer Service Manager to deliver exceptional client experiences, support account retention, and drive operations across routes. The role partners with local leadership to manage relationships, resolve service issues, and promote continuous improvement.

The ideal candidate is relationship-focused, organized, and proactive, with a passion for service and growth in a fast-paced environment. Florida-based position with opportunities for travel.

Qualifications

• Associate degree or equivalent combination of education and experience preferred.
• 3+ years of customer service, account management, route operations, retail, foodservice, or related experience.
• Experience leading teams of 5-10 associates and managing multiple accounts.

Responsibilities

• Manage client relationships through regular site visits and reviews.
• Support branch openings, transitions, and onboarding.
• Ensure compliance with standards and drive service improvements.
• Develop sales growth strategies and improve profitability.
• Provide leadership to route associates and ensure service quality.
• Perform Route Driver duties when necessary (delivery, merchandising, equipment).

Skills

Communication

Organizational skills

Problem-solving

Multitasking

Customer service focus

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Canteen is seeking a Customer Service Manager to deliver exceptional client experiences, support account retention, and drive operations across routes. The role partners with local leadership to manage relationships, resolve service issues, and promote continuous improvement.

The ideal candidate is relationship-focused, organized, and proactive, with a passion for service and growth in a fast-paced environment. Florida-based position with opportunities for travel.