Customer Service Manager - Accounts & Route Operations

Canteen North America; Melbourne (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Yearly Bonus Opportunity

Company Car

Job summary

Canteen North America is seeking a Customer Service Manager to deliver outstanding service while managing client accounts and supporting route operations. The role oversees route drivers, conducts client site visits, resolves service issues, and drives client satisfaction, retention, and growth.

The ideal candidate is organized, proactive, and excels at building lasting relationships in a fast-paced environment. Experience managing teams and accounts is highly valued.

Qualifications

• 3–4 years of customer service experience preferred, or a minimum of 2 years of related experience.
• A bachelor’s degree is preferred; a two-year degree or an equivalent combination of education and experience will be considered.
• Route management, retail, merchandising, and/or food & beverage experience are strongly preferred.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop action plans to improve SSS/control V-9 (food waste, o/s, etc.).
• Develop an account level incremental sales plan with local management; track performance and increase profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports.

Skills

Customer service

Team leadership

Account management

Communication

Project management

Education

Bachelor degree preferred

Two-year degree or equivalent

Job description

Canteen North America is seeking a Customer Service Manager to deliver outstanding service while managing client accounts and supporting route operations. The role oversees route drivers, conducts client site visits, resolves service issues, and drives client satisfaction, retention, and growth.

The ideal candidate is organized, proactive, and excels at building lasting relationships in a fast-paced environment. Experience managing teams and accounts is highly valued.