Client Success & Service Delivery Manager

Compass Group USA; Gainesville (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Company vehicle

Bonus opportunity

Job summary

Canteen, a Compass Group brand, seeks a Customer Service Manager to lead client relationships, oversee route operations, and drive service excellence across multiple accounts. The role emphasizes proactive problem solving, team leadership, and continuous improvement in a fast-paced environment.

The ideal candidate will have a track record of managing customer accounts, delivering superior service, and guiding a team of route associates while supporting sales growth strategies.

Qualifications

• Associate degree or equivalent combination of education and experience preferred.
• 3+ years of customer service, account management, route operations, retail, foodservice, or related experience.
• Previous leadership experience managing teams of 5-10 associates preferred.
• Experience managing multiple customer accounts and building strong client relationships.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Demonstrated commitment to delivering exceptional customer service.

Responsibilities

• Manage client relationships through regular site visits, service reviews, and retention efforts.
• Support branch openings, transitions, and customer onboarding activities.
• Ensure compliance with company, local, and national account standards.
• Identify service opportunities and implement action plans to improve customer satisfaction and operational performance.
• Partner with local leadership to develop sales growth strategies, improve profitability, and increase account retention.
• Promote merchandising, pricing, and product placement best practices to drive revenue.
• Review location performance through audits, reporting, and customer feedback.
• Resolve customer concerns quickly and professionally.
• Provide leadership and support to route associates, ensuring service standards are consistently met.
• Perform Route Driver duties when necessary, including product delivery, merchandising, and equipment servicing.

Skills

Customer service

Account management

Route operations

Retail

Foodservice

Leadership

Communication

Problem solving

Multitasking

MS Office

Education

Associate degree

Tools

Microsoft Office

Job description

Canteen, a Compass Group brand, seeks a Customer Service Manager to lead client relationships, oversee route operations, and drive service excellence across multiple accounts. The role emphasizes proactive problem solving, team leadership, and continuous improvement in a fast-paced environment.

The ideal candidate will have a track record of managing customer accounts, delivering superior service, and guiding a team of route associates while supporting sales growth strategies.