Route & Account Service Manager — Client Experience (Bonus)

Canteen North America; Grimes (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen is seeking a Customer Service Manager to lead route and account management with a focus on delivering exceptional customer experiences.

The role oversees day-to-day operations, manages route drivers, ensures product availability, and serves as the primary contact for inquiries. A proactive, organized professional will help drive satisfaction, retention, and operational performance.

Qualifications

• Bachelor’s degree preferred; two-year college degree or the equivalent combination of education and experience is acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• Must be able to travel to client sites.
• Food & beverage experience.
• Excellent communication skills.

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop account level incremental sales plan and track profitability
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Drive compliance to merchandising standards
• Perform route driver duties when needed on a company vehicle on established routes

Skills

Excellent communication skills

Travel to client sites

Lift 50 lbs

Customer service experience

Education

Bachelor's degree preferred

Two-year college degree acceptable

Job description

Canteen is seeking a Customer Service Manager to lead route and account management with a focus on delivering exceptional customer experiences.

The role oversees day-to-day operations, manages route drivers, ensures product availability, and serves as the primary contact for inquiries. A proactive, organized professional will help drive satisfaction, retention, and operational performance.