Customer Service Manager: Route & Accounts (Vehicle)

Canteen North America; Greeley (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Parental Leave

Personal Leave

Job summary

Canteen North America seeks a Customer Service Manager to deliver exceptional experiences for Micro Market and Vending clients. You’ll be the primary contact, ensuring satisfaction, issue resolution, service excellence, and strong client retention across accounts.

You will lead a team, coordinate with operations, monitor metrics, and drive improvements while maintaining a high standard of customer service in a dynamic environment. This role requires leadership and travel as needed.

Qualifications

• Requires 3-5 years in customer service, account management, or operations.
• Bachelor's degree preferred in Business, Hospitality, Management, or related field.
• Valid driver's license and ability to travel to customer locations.
• Experience supervising or leading a team preferred.
• Proficiency with Microsoft Office and CRM systems.
• Schedule includes on-call availability and travel.

Responsibilities

• Manage customer relationships and serve as primary contact for client accounts.
• Escalate and resolve customer concerns and service requests.
• Conduct regular client reviews to assess satisfaction and opportunities.
• Coordinate with route operations, technicians, and service teams.
• Monitor service performance, product availability, and equipment issues.
• Lead and coach customer service staff and monitor performance metrics.

Skills

Customer service

Leadership

Communication

Problem-solving

CRM systems

Microsoft Office

Driving

Education

Bachelor's degree in Business/ Hospitality/ Management

High school diploma or GED

Tools

Microsoft Office Suite

CRM systems

Job description

Canteen North America seeks a Customer Service Manager to deliver exceptional experiences for Micro Market and Vending clients. You’ll be the primary contact, ensuring satisfaction, issue resolution, service excellence, and strong client retention across accounts.

You will lead a team, coordinate with operations, monitor metrics, and drive improvements while maintaining a high standard of customer service in a dynamic environment. This role requires leadership and travel as needed.