Customer Experience & Route Operations Manager

Canteen North America; Orlando (FL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen is seeking a Customer Service Manager to deliver an exceptional customer experience while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for client inquiries.

The ideal candidate is customer-focused, well organized, and proactive, capable of juggling multiple priorities and building strong client relationships to drive satisfaction, retention, and overall performance.

Qualifications

• Bachelor’s degree preferred; two year college degree or equivalent acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.
• 1–2 years’ experience in customer service or related field preferred.
• Route management, retail and merchandising experience preferred.
• Ability to operate material handling equipment.

Responsibilities

• Oversee day-to-day operations and manage route drivers.
• Ensure consistent product availability for clients.
• Serve as primary point of contact for customer inquiries.
• Resolve issues with operations and drivers; maintain service standards.
• Develop account-level plans to improve profitability and client retention.
• Engage in pricing strategies and promote new products at the point of sale.
• Adhere to merchandising standards and compliance requirements.
• Perform route driving duties when necessary.

Skills

Customer service

Communication

Travel to client sites

Team leadership

Proactive

Education

Bachelor’s degree preferred

Associate degree or equivalent

Job description

Canteen is seeking a Customer Service Manager to deliver an exceptional customer experience while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for client inquiries.

The ideal candidate is customer-focused, well organized, and proactive, capable of juggling multiple priorities and building strong client relationships to drive satisfaction, retention, and overall performance.