Client Success & Field Operations Manager

Compass Group USA; Town of Florida (NY); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Canteen division in New York is seeking a Customer Service Manager to oversee day-to-day operations, manage route drivers, ensure product availability, and serve as the primary contact for customer inquiries and concerns.

The ideal candidate is customer focused, well organized, and proactive, capable of managing multiple priorities while building strong, positive relationships with clients. This role drives customer satisfaction, retention, and overall operational performance.

Qualifications

• A Bachelor's degree is preferred; a two year College degree or the equivalent combination of education and experience is acceptable.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
• Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
• Route management, retail and merchandising experience is preferred.
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
• Must be able to travel to client sites.
• Must be passionate about providing world class service to our clients and customers.
• Must be able to lift 50 lbs. on a consistent basis.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure we are compliant with local and national account standards; review corporate compliance reporting.
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc).
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve the customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Customer service

Route management

Merchandising experience

Sales growth

Client relations

Education

Bachelor's degree preferred

2-year college degree or equivalent

Tools

Non-CDL Class C license

Job description

Compass Group USA's Canteen division in New York is seeking a Customer Service Manager to oversee day-to-day operations, manage route drivers, ensure product availability, and serve as the primary contact for customer inquiries and concerns.

The ideal candidate is customer focused, well organized, and proactive, capable of managing multiple priorities while building strong, positive relationships with clients. This role drives customer satisfaction, retention, and overall operational performance.