Customer Experience & Operations Manager

Canteen North America; Gainesville (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Job summary

Canteen is seeking a Customer Service Manager to deliver exceptional client experiences, support account retention, route operations, and drive business growth. This role partners with local leadership to manage relationships, resolve service issues, and lead a team of route associates.

The ideal candidate is relationship-focused, organized, proactive, with strong communication and problem-solving skills, with availability to travel as needed.

Qualifications

• Associate degree or equivalent combination of education and experience preferred.
• 3+ years of customer service, account management, route operations, retail, foodservice, or related experience.
• Previous leadership experience managing teams of 5-10 associates preferred.
• Experience managing multiple customer accounts and building strong client relationships.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Manage client relationships through regular site visits, service reviews, and retention efforts.
• Support branch openings, transitions, and customer onboarding activities.
• Ensure compliance with company, local, and national account standards.
• Identify service opportunities and implement action plans to improve customer satisfaction and operational performance.
• Partner with local leadership to develop sales growth strategies, improve profitability, and increase account retention.
• Promote merchandising, pricing, and product placement best practices to drive revenue.
• Review location performance through audits, reporting, and customer feedback.
• Resolve customer concerns quickly and professionally.
• Provide leadership and support to route associates, ensuring service standards are consistently met.
• Perform Route Driver duties when necessary, including product delivery, merchandising, and equipment servicing.

Skills

Customer service

Account management

Leadership

Communication

Problem-solving

MS Office

Education

Associate degree or equivalent combination of education and experience

Tools

Microsoft Office

Job description

Canteen is seeking a Customer Service Manager to deliver exceptional client experiences, support account retention, route operations, and drive business growth. This role partners with local leadership to manage relationships, resolve service issues, and lead a team of route associates.

The ideal candidate is relationship-focused, organized, proactive, with strong communication and problem-solving skills, with availability to travel as needed.