Customer Experience & Field Operations Manager

Canteen North America; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Canteen North America in Denver, CO is seeking a Customer Service Manager to deliver exceptional service while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for client inquiries, concerns, and needs.

The ideal candidate is customer-focused, well organized, and proactive, with leadership experience and a proven ability to drive customer satisfaction, retention, and operational performance across multiple sites.

Qualifications

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable
• Strong leadership skills with experience managing, mentoring, and developing frontline teams
• Experience managing employee performance, including goal setting, coaching, and corrective action
• Experience training, onboarding, and developing employees to achieve business and customer service objectives
• Route management, retail or food & beverage management, and merchandising experience is preferred
• 3+ years of customer service experience preferred; a minimum of 2 years of related experience required
• 3 years driving experience required
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
• Excellent communication skills required
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers
• Must be able to lift 50 lbs. on a consistent basis

Responsibilities

• Responsible for site visits and client retention
• Assist branches with grand openings
• Ensure we are compliant with local and national account standards; review corporate compliance reporting
• Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.)
• Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Skills

Leadership

Customer service

Route management

Driving

MS Office

Education

Bachelor's degree preferred

Tools

Route management software

Microsoft Office

Job description

Canteen North America in Denver, CO is seeking a Customer Service Manager to deliver exceptional service while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for client inquiries, concerns, and needs.

The ideal candidate is customer-focused, well organized, and proactive, with leadership experience and a proven ability to drive customer satisfaction, retention, and operational performance across multiple sites.