Customer Experience & Operations Leader

Canteen North America; Katy (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Parental Leave

Personal Leave

Job summary

Canteen North America is seeking a Customer Service Manager (CSM) to deliver exceptional customer experience while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for customer inquiries.

Work closely with drivers, clients, and the operations team to resolve issues, maintain service standards, and support efficient operations. A customer-focused, organized, and proactive approach is essential to drive satisfaction and

Qualifications

• A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable.
• Strong leadership skills with experience managing, mentoring, and developing frontline teams.
• Experience managing employee performance, including goal setting, coaching, and corrective action.
• Experience training, onboarding, and developing employees to achieve business and customer service objectives.
• Route management, retail or food & beverage management, and merchandising experience is preferred.
• 3+ years of customer service experience preferred; a minimum of 2 years of related experience required.
• 3 years driving experience required.
• Valid Non-CDL Class C driver's license and good driving record.

Responsibilities

• Responsible for site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review corporate compliance reporting.
• Develop action plans to improve operating metrics and profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Drive merchandising standards and introduce new products to increase revenue.
• Perform route driver duties when needed, including delivering products and stocking equipment.

Skills

Strong leadership

Excellent communication

Customer service orientation

Travel to client sites

Team mentoring

Education

Bachelor’s degree preferred

Two-year college degree acceptable

Tools

Microsoft Office Suite

Route management software

Job description

Canteen North America is seeking a Customer Service Manager (CSM) to deliver exceptional customer experience while overseeing day-to-day operations. You will manage route drivers, ensure product availability, and serve as the primary contact for customer inquiries.

Work closely with drivers, clients, and the operations team to resolve issues, maintain service standards, and support efficient operations. A customer-focused, organized, and proactive approach is essential to drive satisfaction and