Customer Service Manager, Route & Accounts

Compass Group, North America; Greeley (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Canteen, a Compass Group USA company, is seeking a Customer Service Manager to lead route and account management, delivering exceptional service across Micro Market and Vending operations. You will be the primary contact for client accounts, ensuring satisfaction, issue resolution, and strong client retention.

You will coordinate with operations teams, monitor performance, and drive improvements while guiding a focused customer service team toward service excellence.

Qualifications

• 3–5 years of customer service, account management, or operations experience.
• Bachelor's degree in Business or related field preferred.
• Valid driver's license and ability to travel to customer locations as needed.

Responsibilities

• Customer Relationship Management: Develop and maintain strong relationships with customers and client contacts.
• Serve as the primary escalation point for customer concerns, complaints, and service requests.
• Coordinate with route operations, market attendants, technicians, and service teams to resolve issues quickly.
• Monitor service performance, product availability, machine functionality, and market conditions.
• Assist with contract renewals and customer retention strategies.
• Lead and coach customer service representatives and monitor service quality metrics.

Skills

Customer service

Leadership

Communication

Microsoft Office

CRM software

Education

Bachelor's degree in Business, Hospitality, Management, or related field

Tools

MS Office Suite

CRM software

Job description

Canteen, a Compass Group USA company, is seeking a Customer Service Manager to lead route and account management, delivering exceptional service across Micro Market and Vending operations. You will be the primary contact for client accounts, ensuring satisfaction, issue resolution, and strong client retention.

You will coordinate with operations teams, monitor performance, and drive improvements while guiding a focused customer service team toward service excellence.