Field IT Support Technician II — Hybrid & Travel Ready

Luck Stone Corporation; Manakin-Sabot (VA); Hybrid; USD 82,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Paid time off

401(k) matching

Retirement pension

Job summary

Luck Stone’s IT team is hiring a Field Support Technician to deliver dependable IT support across our sites. Initial year at the Manakin-Sabot corporate office, followed by relocation to Columbia, SC to support plant sites in the region.

You’ll resolve tickets, learn the tech stack, and build relationships across teams while traveling regionally and occasionally WFH when not needed on-site.

Qualifications

• Minimum 3 years in IT Field Support or Helpdesk.
• Office 365 and Active Directory administration.
• Structured cabling knowledge.
• AV systems configuration and troubleshooting.
• Willing to relocate to SC after year one.

Responsibilities

• Monitor and resolve helpdesk tickets per SLA with minimal assistance.
• Follow SOPs and escalate when needed.
• Develop small project plans and present to site leadership.
• Assist with tactical IT projects as they arise.
• Conduct regular site visits to provide IT support.
• Meet with Field Support Team Lead to discuss needs and priorities.

Skills

Office 365

Active Directory

Structured cabling

AV systems

Job description

Luck Stone’s IT team is hiring a Field Support Technician to deliver dependable IT support across our sites. Initial year at the Manakin-Sabot corporate office, followed by relocation to Columbia, SC to support plant sites in the region.

You’ll resolve tickets, learn the tech stack, and build relationships across teams while traveling regionally and occasionally WFH when not needed on-site.