Field IT Support Pro: Traveling Tech Troubleshooter

JHKelly, LLC; Longview (WA); On-site; USD 34,440 - 45,460; Full time

Job summary

JH Kelly seeks an IT Field Support Specialist to provide hands-on technology support to employees across offices and active construction sites. This role requires regular travel to jobsites throughout our service area, serving as a liaison between field operations and the IT team.

We value a customer-focused mindset, strong relationship-building, and the ability to work independently in dynamic environments on legacy construction projects.

Qualifications

• High school diploma or GED required.
• Preferred: Associate degree or relevant coursework or certifications (e.g., CompTIA A+).
• Experience providing IT support, help desk, or desktop support in a business environment.

Responsibilities

• Answer and triage inbound IT support calls and help desk tickets.
• Gather required information, create and update support tickets, and communicate expectations to users.
• Resolve common Tier 1 issues including user accounts, MFA, Microsoft 365, email/Teams, printing, VPN/Wi‑Fi, and workstation troubleshooting.
• Use remote support tools to assist employees at offices and jobsites.
• Document troubleshooting activities and resolutions while meeting service expectations.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Teamwork

Education

High school diploma or GED

Associate degree or relevant coursework or certifications (e.g., CompTIA A+, ITIL Foundation, MS-900)

Tools

Intune

PDQ

Autopilot

Jamf

Microsoft 365

Job description

JH Kelly seeks an IT Field Support Specialist to provide hands-on technology support to employees across offices and active construction sites. This role requires regular travel to jobsites throughout our service area, serving as a liaison between field operations and the IT team.

We value a customer-focused mindset, strong relationship-building, and the ability to work independently in dynamic environments on legacy construction projects.